PRACTICAL DE-ESCALATION
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Active Connection
We believe in active connection not just active listening tricks. Active connection means I make an investment in the relationship beyond a sngle interaction.
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Emotional Intelligence
This practical course assumes participants have some level of self-awareness and good self-management strategies. You will then be more prepared to make an investment in others.
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BISM
The Behavioral Influence Stairway Model has been used successfully by crisis negotiators around the world including members of our teaching cadre. We bring that model to you and make it approachable for everyday relationships.
Practical De-escalation
This course is a follow-on course to our original Civilian De-escalation class. This practical course assumes participants have a working knowledge of self-awareness and good self-management strategies. In Practical De-escalation we discuss the Behavioral Influence Stairway Model and the Thought/Emotion/Behavior Matrix. We provide science based active communication strategies designed to influence the behavior of those in crisis or those simply having a bad day.
Practical De-escalation is a 2–3 hour class depending on organizational needs.
